Refund policy

Refund & Return Policy

1. 30-day returns

Request a return within 30 days of delivery, for any reason. Items must be unused and in their original condition and packaging.

2. Your statutory rights (UK)

Under the Consumer Contracts Regulations 2013 you may cancel your order within 14 days of delivery without giving a reason, and under the Consumer Rights Act 2015 you are entitled to goods that are as described, of satisfactory quality and fit for purpose. Our 30-day policy is in addition to, and never limits, these rights. Notify us by any clear statement to sac.azuven@outlook.com.

3. Hygiene exception for skincare

For health and hygiene reasons, sealed skincare products can only be returned for a change of mind if they are unopened and unused, with the seal intact. This does not affect your rights for faulty, damaged or incorrect items.

4. How to return

Email sac.azuven@outlook.com with your order number. Our products ship directly from our supplier partners, so the return address may differ from our mailing address — we'll send you the correct address and instructions. Returns sent without contacting us first cannot be processed.

5. Return shipping

Damaged, defective or incorrect items: we cover everything and send a free replacement or full refund — just send a photo within 14 days of delivery. Change-of-mind returns: return shipping is paid by the customer; if you cancel within the 14-day period we also refund the standard delivery cost you paid.

6. Refunds

Issued to your original payment method within 5 business days after we receive and inspect the return, and never later than 14 days after we receive it. Your bank may take a few extra days.

7. Late or lost orders & cancellations

If we can't ship within the time promised, we'll tell you and offer a full refund. Lost parcels are reshipped or refunded in full. You can cancel free of charge before your order ships.

8. Contact

Email: sac.azuven@outlook.com
Mailing address: 29 Milestone Way, West Palm Beach, FL 33415, United States