Shipping policy
Shipping Policy
Azuven delivers to addresses in the United Kingdom. Our products are fulfilled and shipped directly by our independent supplier partners, so items in one order may arrive in separate packages, each with its own tracking.
1. Processing
Orders are processed within 1–3 business days after payment.
2. Delivery options and times (after processing)
- Royal Mail Free Shipping: free on every order · 8–15 business days
- Royal Mail Express: 5–9 business days · price shown at checkout
The delivery option, price and estimate for your address are always shown at checkout before you pay. Peak seasons and remote areas (Scottish Highlands, islands, Northern Ireland) can add a few days.
3. Tracking
You'll receive a tracking number by email as soon as your order ships. It may take 48–72 hours to show the first update.
4. Delays
If we can't ship within the stated time, we'll notify you, give a new estimate and offer you the option to cancel for a full refund.
5. Prices, VAT and duties
Prices are shown in pounds sterling (GBP). Any VAT due is calculated and shown at checkout before you pay. You will not be asked to pay extra delivery charges on arrival; if a carrier asks you for an unexpected fee, contact us before paying and we'll help.
6. Address accuracy & lost packages
Please check your address carefully — we can change it only before the order ships. Lost or damaged packages are replaced or refunded in full; contact us within 7 days of the expected delivery date.
7. Contact
Email: sac.azuven@outlook.com
Mailing address: 29 Milestone Way, West Palm Beach, FL 33415, United States